Support

Welcome to Axxin Support

Please refer to product User Manuals for information on instrument operation, troubleshooting, error codes and self test as an initial step in resolving any issues. If the problem is not resolved please contact support@axxin.com for further guidance.

Support Forms

Please fill out a support form and email the completed form to support@axxin.com.

LATERAL FLOW RAPID DX

D008889 - Lateral Flow Device Support Form

D004530 - Kinetic Desktop Support Form

MOLECULAR RAPID DX

D003453 - T16/T8-ISO Device Support Form

D004045 - Molecular Software Support Form

GENERAL SUPPORT

D003976 - General Support Form

D004056 - Return for Service Form